Overview

THE ABOVE POSITION HAS BECOME AVAILABLE AT THE SWAZILAND BRANCH, REPORTING TO THE
NATIONAL OPERATIONS MANAGER

RESPONSIBILITIES:
Developing new business by

  • Prospecting for new business by opportunity identification, area and business review, making telephonic contact and cold calling
  • Qualifying potential clients in terms of requirements (volumes, distribution areas, current providers, cargo types etc.)
  • Typing client quotation and scheduling meetings
  • Formally presenting the business proposal
  • Conducting follow-up and progress calls
  • Obtaining client proposal acceptances
  • Preparing / submitting weekly new business reports / sales filters
  • Gathering market intelligence / information in terms of freight service opportunities, competitor activities and
    reports, accordingly
  • Monitoring credit applications submitted for approval and expediting same.

Achieving branch sales results by

  • Understanding sales expectations, monitoring own performance and correcting where needed
  • Identifying target markets / sales opportunities and routes
  • Preparing sales filters, assessing clients against standard profiles, reviewing and setting rates
  • Obtaining approval for new client proposals
  • Monitoring, investigating, administering and approving client claims.

Maintaining client services and sales volumes by:

  • Handling client enquires, queries and problems and facilitating resolutions
  • Conducting monthly and weekly service call visitations
  • Identifying and capitalize on service / sale extension opportunities
  • Advising rate increases and processing procedural changes
  • Building client relationships at all levels

Scheduling maintaining client visitation roster

  • Preparing weekly visitation reports
  • Identifying client sales volume declines and implementing corrective action
  • Determining branch strategies by
  • Gathering pertinent business freight service and operational information
  • Identifying and evaluating trends and opportunities
  •  Determining sales / operational strategies, defining objectives and evaluating the outcome

Achieving operational results by

  • Monitoring / enforcing the application of Branch inbound / outbound procedures and service standards
  • Reviewing operations performance via Freight ware and management reports in terms of damages, claims,
    productivity, PODS processed, load times, customer complaints, delivery problems, special requirements etc.
  • Monitoring fleet needs, maintenance costing and sub-contractor service levels
  • Handling major customer complaints and problems
  • Conducting route re-engineering, as indicated
  • Recommending new operations policy / procedures and methods

Maintaining branch administration and financial control by

  • Reviewing and authorizing creditors’ payments / reconciliations
  • Reviewing / authorizing petty cash expenditure and reconciliation
  • Authorizing branch expenditure within agreed limits
  • Reviewing and authorizing staff change documentation including engagements, terminations, salary / wage adjustments, transfers, promotions etc.
  • Monitoring the application of all administrative procedures and take action with regard to deviations, including
    banking, vehicle and tyre maintenance, vehicle logs, etc
  • Reviewing branch profit and loss accounts, taking and maintaining appropriate action
  • Monitoring outstanding debts and implementing collections, as indicated
  • Undertaking branch assets and freight security auditing, investigating and reporting on deviations from asset
    register or freight holding reports
  • Ensuring the maintenance and Integrity of the branch IT and communication systems

Maintaining staffing levels, identifying training and development needs within branch by

  • Recruiting and selecting branch staff
  • Ensuring the orientation of all new and promoted employees
  • Developing / ensuring implementation of branch training and development plans
  • Ensuring a safe, healthy and secure working environment and compliance with Labour Legislation
  • Developing succession and EE plans and personal growth opportunities
  • Developing / reviewing position descriptions, communicating job expectations to direct reporting, managing performance, coaching, counseling and disciplining employees to ensure the achievement of performance and productivity standards
  • Ensuring compliance with all HR policies, practices and administrative procedures

REQUIREMENTS:

 Grade 12 Minimum ( Matric)
 Preferred Bcom Degree or Diploma in Logistics or Transport
 Basic knowledge on Managerial / people management principles
 Sales budgeting knowledge
 Strategic Management
 Approximately 3 / 4 years in Transport or freight related environment
 In depth understanding of freight processes, including freightware and similar management systems
 Basic understanding of road transport and traffic ordinances in SA
 Basic understanding of all organisational discipline (Marketing, HR, finance and info technology etc.)
 Computer operation, Basic MS Word, Intermediate Excel ,PowerPoint
 Formal presentation and group facilitation
 Financial interpretation
 Problem solving skills
 Excellent interpersonal skills
 Ability to handle customer queries and complaints – taking the necessary correctly action as and when required
 Ability to work under pressure and to meet deadlines the majority of the time
 Ability to work unsociable hours as and when required
 Ability to communicate on all levels – both internally and externally
 Ability to work unsupervised the majority of the time
 Ability to communicate job expectations to direct reports
 Ability to work as a team player
 In possession of a valid unendorsed driver’s license (code 08)
 Assertive
 Self-motivated
 Reliable
 A high degree of integrity required
 Presentable and of a professional manner
 Excellent time management and administrative skills

Should you be interested in the above please submit your applications to Bianca Van Staden via email at BiancaV@tritonexpress.co.za “Quoting reference number SWA13309”

All applications must be accompanied by a full C.V of past experience and a motivation letter.