Role Purpose

The purpose of the People Delivery Assistant role is to provide support to the specific People function Portfolio by completing accurate and timeous administrative inputs, checks and document management / filing services to ensure that all People activities are recorded and traceable. The role also renders additional ad hoc support services as required within the function often beyond administrative functions in terms of supporting other employee interfacing activities related to the People service offering.

Role Description

Employee Centric Delivery

  • Providing administrative support across relevant People function according to People policies and procedures generally but also more specifically in the People function the portfolio delivers administrative services to.
  • As directed by the People Partner and/or Divisional People Partner, providing additional People support to various stakeholders to support them in delivering and efficient and effective service to business and employees across the People functions and employee life cycle – i.e recruitment, payroll related, and benefits related, wellness, communications, onboarding, exit management etc.

People (Self, Team & Organisational)

  • Participating in, and aligning with the People team to deliver solutions and services to the business.
  • Participating in various team activities that foster an innovative, agile and employee centric culture

Financial, Reporting & BI

  • Ensuring accuracy in data input and relevant reports as applicable to the business.
  • Using official data sources to inform administrative outputs.

Governance & Compliance

  • Ensuring compliance with relevant labour relations frameworks and legislation.
  • Ensuring compliance to organizational and legislative governance frameworks and standards including the H&S requirements and POPI Act.


  • Participating in the integration and effective flow of work with other service areas and business.
  • Identifying opportunities for continuous improvement in administrative and assistant delivery services.
  • Suggesting or sharing ideas related to relevant functional technology requirements where required.

Qualification and Experience

  • Diploma in Administration or equivalent – (beneficial).
  • Grade 12, National Senior Certificate – (essential).
  • +1 year in an HR administrative or HR Assistant role with exposure to various aspects of the HR employee lifecycle – delivering HR administration, HR support and Assistant HR service delivery functions or equivalent role – (essential).
  • Experience within the FMCG, retail sector or similar – (preferred).

Applications with detailed CV, cover letter and certified copies of qualifications should be emailed to zsmthethwa@shoprite.co.za on or before 17 March 2023.