FNB Eswatini is looking for a dynamic and results-oriented Cash Plus Consultant to grow and manage an active portfolio of agents, driving the expansion and penetration of the Partner Banking channel. The successful candidate will recruit, onboard, support, and develop agents while ensuring compliance with CBE Mobile Money guidelines and delivering exceptional customer service.
Location: The Offices Complex, Corner MR103 Road & Swaki Street, Ezulwini, H103
Job Type: Full-Time
JOB PURPOSE
To grow and maintain an active portfolio of agents by driving Partner Banking channel development and penetration. The role focuses on identifying agent and customer needs, onboarding new agents, supporting existing agents, and promoting sustainable business growth in line with CBE Mobile Money guidelines.
KEY RESPONSIBILITIES
- Grow and manage an active portfolio of Cash Plus agents.
- Recruit, onboard, and develop agents within assigned regions.
- Conduct agent and customer needs assessments to identify business opportunities.
- Monitor agent performance and drive transaction growth.
- Promote Partner Banking products and services.
- Ensure first-time resolution of customer queries and complaints.
- Build and maintain strong relationships with agents and key stakeholders.
- Ensure compliance with governance, risk, and regulatory requirements.
- Identify operational risks and recommend process improvements.
- Support the adoption of technology to improve operational efficiency.
- Produce accurate operational, performance, and audit reports.
- Complete all administrative tasks accurately and within required timelines.
- Meet service level agreements (SLAs) and turnaround times.
- Contribute to continuous improvement and customer satisfaction.
- Participate in personal development and training initiatives.
- Collaborate effectively with team members to achieve business objectives.
MINIMUM QUALIFICATIONS & EXPERIENCE
Qualifications
- Degree in:
- Banking
- Finance
- Business Management
- Marketing
- or a related field.
Experience
- Valid driver’s licence and willingness to travel extensively within assigned regions.
- 2–4 years’ experience in:
- Mobile Money
- Agency Banking
- Sales
- Business Development
- Banking Operations
- Customer Relationship Management (CRM)
- Experience recruiting, onboarding, and managing agent or merchant networks.
- Experience in customer engagement, stakeholder management, and business growth initiatives.
- Proven ability to achieve sales, activation, and transaction volume targets.
CORE COMPETENCIES
- Customer Focus
- Relationship Building
- Communication Skills
- Planning and Organising
- Problem Solving & Decision Making
- Accountability & Ownership
- Attention to Detail
- Results Orientation
- Teamwork & Collaboration
- Adaptability & Continuous Learning
- Integrity & Professionalism
- Resilience & Self-Motivation
APPLICATION PROCESS
Interested candidates should apply online through the FNB Careers Portal:
CLOSING DATE
1 August 2026
Important: Applications submitted on or after the closing date will not be considered.
Equal Opportunity Employer
All appointments will be made in line with the FirstRand Group Employment Equity Plan. FNB supports the recruitment and advancement of persons with disabilities. Disclosure of disability information is voluntary and will be treated confidentially in accordance with applicable laws.
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