IT Infrastructure Technician

Vacancy Details

Position Information

• Position Title: IT Infrastructure Technician
• Announcement Number: Mbabane-2026-02
• Hiring Agency: U.S. Embassy Mbabane
• Duty Station: Mbabane, Eswatini
• Salary: SZL E260,235 – SZL E390,365 per year
• Grade: LE-1834-7
• Promotion Potential: LE-NA
• Employment Type: Permanent
• Work Schedule: Full-time
• Telework: Not Eligible
• Travel Required: Occasional travel, including VIP support at off-site locations
• Opening Date: 10 July 2026
• Closing Date: 24 July 2026

Overview

The U.S. Mission in Eswatini is seeking qualified and eligible applicants for the position of IT Infrastructure Technician within the Diplomatic Technology Section.

The successful candidate will install, maintain, and support Information Technology (IT) infrastructure across U.S. Government facilities, vehicles, and official residences while providing technical support for mission operations and VIP events.

Duties

Reporting directly to the Lead IT Administrator, the successful candidate will:

• Install, maintain, and support IT infrastructure and endpoint devices.
• Maintain IT systems within U.S. Government facilities, vehicles, and official residences.
• Support communication requirements during VIP visits and off-site events.
• Install, test, troubleshoot, and maintain network, voice, radio, and video infrastructure.
• Maintain accurate inventories of IT infrastructure, tools, and equipment.
• Assist with infrastructure upgrades and preventive maintenance.
• Provide technical support for IT endpoints and users.

Qualifications & Evaluations

Education

Applicants must have:

• At least two (2) years of post-secondary study at a vocational college or university in:
  • Information Technology Infrastructure
  • Telecommunications
  • Network Systems
  • or a related field.

Experience

• A minimum of two (2) years’ hands-on experience installing, repairing, and maintaining:
  • Data infrastructure
  • Voice systems
  • Radio systems
  • Video infrastructure systems

Language Requirements

Applicants must be fluent in:

• English – Level III (Speaking, Reading & Writing)
• SiSwati – Level III (Speaking, Reading & Writing)

Language proficiency may be tested.

Job Knowledge

Applicants should possess knowledge of:

• IT infrastructure installation, operation, maintenance, testing, and troubleshooting.
• Telecommunications and internet regulations.
• Network cabling standards.
• Radio, voice, and network infrastructure.
• IT endpoint devices including:
  • Radios
  • Telephones
  • Televisions
  • Audio-visual equipment
• Inventory management systems.

Successful candidates will also develop knowledge of:

• U.S. Government and Department of State IT infrastructure standards.
• Mission security policies.
• Certified tools used on U.S. Government networks.
• Annual IT inventory procedures.

Skills and Abilities

The successful candidate should demonstrate:

• Strong administrative and record-keeping skills.
• Ability to read and interpret technical drawings and schematics.
• Excellent communication skills.
• Ability to work independently with minimal supervision.
• Experience using hand and power tools.
• Experience using diagnostic equipment including:
  • Drills
  • Multimeters
  • Tone generators
  • Network testers
• Proficiency in Microsoft Office applications.
• Ability to create and interpret network topology diagrams.
• Ability to maintain IT infrastructure systems and inventories.
• Ability to assist end-users with IT equipment.
• Willingness to stay current with evolving IT infrastructure technologies and standards.

Additional Requirements

Successful applicants must:

• Pass a background investigation.
• Pass a pre-employment medical examination.
• Obtain a Public Trust Security Clearance.
• Be able to commence employment within a reasonable period after receiving the required authorizations.

Benefits & Other Information

The U.S. Mission offers:

• A competitive salary package.
• Employee benefits for locally employed staff.
• Additional benefits for Eligible Family Members (where applicable).

The U.S. Mission in Eswatini is an Equal Opportunity Employer and provides fair and equitable employment opportunities regardless of race, colour, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

How to Apply

Interested candidates who meet the above requirements should apply online through the U.S. Department of State Electronic Recruitment Application (ERA) portal.

To Apply:
https://erajobs.state.gov/dos-era/vacancy/viewVacancyDetail.hms?_ref=a2zonmhrpt0&returnToSearch=true&jnum=75665&orgId=92

Applicants should upload all applicable supporting documents, including:

• Residency Permit (if applicable)
• Work Permit (if applicable)
• University Degree or Academic Qualification
• Driver’s Licence (if applicable)
• Professional Certificates (if applicable)

Eligible Family Member (EFM) applicants must also submit any additional documents required by the U.S. Mission.

Only shortlisted applicants will be contacted for language and/or skills testing and interviews.

About

Employer: U.S. Embassy Mbabane

The U.S. Mission in Eswatini is committed to attracting skilled professionals who support its diplomatic and operational objectives. The Mission offers a professional working environment, competitive compensation, and opportunities to contribute to the effective delivery of U.S. Government services in Eswatini.