Organisation: Old Mutual Eswatini
Location: Mbabane, Eswatini
Job Type: Full-time
Job Requisition ID: JR-85071
Date Posted: 4 November 2026
Closing Date: 11 November 2026 at 23:59

1. Job Description

Role Purpose

The Head of IT & Operations is responsible for leading OMSWA’s Operations and Technology functions, including Operations, Customer Experience, Information Technology, Digital, Marketing and Enterprise Projects.

The position ensures effective execution of operational strategy, technology governance, digital transformation, business continuity and enterprise project delivery, while providing reliable technology services and operational support aligned to business needs and OMAR standards.

The position enables business growth, operational efficiency and strategic execution through integrated leadership of operational and technology capabilities.

2. Key Responsibilities

2.1 Full Country IT Accountability

Overall responsibility for:
- IT service delivery and operations.
- Technology risk and security posture (in collaboration with central InfoSec).
- Technology transformation and change delivery.
Ensure reliable IT service delivery across:
- Infrastructure, applications, and end-user services.
- Vendor-delivered services and platforms.
Manage local vendor relationships and performance in line with OMAR service governance expectations.
Engage effectively with:
- Group Technology (e.g., SA system custodians, particularly OMI).
- OMAR Service & Operations Governance Lead for escalations and alignment.
Own execution of all technology initiatives in Eswatini, including:
- Core system implementations or upgrades.
- Digital journeys and customer experience enhancements.
- Data and reporting initiatives.
Ensure delivery meets quality, security, and architecture standards and aligns to engineering governance and platform guardrails.
Ownership of country IT budget and TCO optimisation.

2.2 Digital, Data & Analytics Engineering

Accountable for local engineering and delivery of:

Digital channels and customer-facing platforms.
Data pipelines, integration, and analytics enablement.
AI/advanced analytics use cases (where applicable).

Ensure delivery of DDA capabilities aligns with:

OMAR central governance and architecture.
Group platforms and standards.
Local business priorities and regulatory constraints.

2.3 Technology Strategy & Business Alignment

Translate business strategy into country-specific technology roadmaps aligned to:
- OMAR target architecture.
- Group technology platforms and guardrails.
Act as a trusted advisor to the Country Executive team on:
- Technology investments.
- Digital opportunities.
- Data and analytics capability development.

2.4 Operations

Accountable for managing the operations function ensuring a superior customer experience.
Manage Customer affairs including customer servicing and marketing.
Business continuity planning.
Central resources management; fleet, company equipment, property leasing.
SLA management with OMAR and other service providers.
Ensure ownership and effective enterprise portfolio management.
Ensure compliance with Policies and Regulations.

2.5 Risk, Security & Regulatory Compliance

Accountable for managing country-level technology risk posture, including:
- Compliance with local regulations.
- Alignment to OMAR and Group security policies.
Work closely with:
- Central Information Security function (Head of InfoSec, ISO).
- Security Architect (for design assurance).
Ensure audit readiness and timely remediation of findings.

2.6 Alignment with OMAR Central Operating Model

Actively engage with OMAR central roles to ensure alignment and leverage:

Enterprise Architecture: Solution alignment and design assurance.
Engineering Governance: Delivery and DevSecOps practices.
Platform & Cloud Governance: Landing zones, M365, hybrid standards.
Service & Operations Governance: ITSM, SLA, incident, escalation.
Information Security: Risk, compliance and assurance.

Ensure country compliance with:

Standards.
Governance forums.
Reporting requirements.

2.7 Leadership & Capability Development

Lead and develop the Eswatini IT function, including:
- Digital, data and engineering teams.
- Infrastructure and service teams.
Build sustainable capability in:
- Digital engineering.
- Data & analytics delivery.
- Vendor management.
Ensure appropriate use of:
- Internal teams.
- Vendors and partners.

3. Skills

Accountability.
Action Planning.
Backlog Management.
Business Continuity.
Business Strategies.
Change Management.
Data Analysis.
Data Analytics.
Data Compilation.
Executing Plans.
Information Technology (IT) Services.
Information Technology Operations.
Leadership.
Legal Practices.
Occupational Safety and Health.
Oral Communications.
Organizational Design.
Policies & Procedures.
Portfolio Management.
Professional Presentation.
Project Budget Management.
Project Delivery Management.
Readiness Assessments.
Regulatory Compliance.
Additional skills: The original listing indicates three more skills but does not name them.

4. Competencies

Builds Effective Teams.
Communicates Effectively.
Customer Focus.
Directs Work.
Drives Engagement.
Drives Results.
Ensures Accountability.
Financial Acumen.

5. Education Requirements

The following qualifications are listed as required:

Bachelor of Information Technology (BIT).
NQF Level 7 – Degree, Advanced Diploma or Postgraduate Certificate or equivalent in Business Administration.
NQF Level 7 – Degree, Advanced Diploma or Postgraduate Certificate or equivalent in Engineering Management.
NQF Level 7 – Degree, Advanced Diploma or Postgraduate Certificate or equivalent in Information Technology and Computer Science: Information Technology Management.

6. Application Details

Position: Head of IT & Operations
Organisation: Old Mutual Eswatini
Location: Mbabane
Closing Date: 11 November 2026 at 23:59.

Apply online:
Head of IT & Operations – Old Mutual Careers

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HEAD OF IT & OPERATIONS