IT OFFICER

Reports to: Systems Analyst

RESPONSIBILITY

The IT Officer is responsible for maintaining and optimizing the company’s IT infrastructure, ensuring seamless integration of hybrid cloud solutions, and leveraging BI tools to support data-driven decision-making. The role collaborates with cross-functional teams to improve operational efficiency, enhance data accessibility, contribute to the company’s ongoing technological evolution, and attend to daily user support issues.

RESPONSIBILITIES

• Develop and optimize data models, dashboards and reports to facilitate data-driven decision-making and ensure data quality and integrity in BI systems.
• Collaborate with business teams to define reporting requirements and deliver relevant BI solutions.
• Install, configure and maintain servers, networks and other IT infrastructure.
• Monitor system performance and troubleshoot issues as they arise.
• Perform regular backups and ensure the integrity of company data.
• Work closely with other departments to understand their technology needs and support their goals.
• Stay current with industry trends and emerging technologies related to hybrid IT infrastructure and business intelligence.
• Identify opportunities to improve IT systems, infrastructure efficiency and BI functionality.
• Oversee the purchasing and maintenance of IT hardware such as computers, printers and servers.
• Ensure all hardware is properly maintained and repaired when necessary.
• Provide first-line IT support and resolve hardware/software issues for end users.
• Document system configurations, processes and troubleshooting steps for future reference.
• Maintain accurate records of IT assets, licences and warranties.

QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Information Technology, Engineering or a related field.
• 2–3 years’ experience in IT infrastructure management, particularly in hybrid environments.
• Experience with BI tools such as Power BI, Tableau or QlikView and data analytics.

ESSENTIAL REQUIREMENTS

• Understanding of hybrid cloud architectures and integration strategies.
• Knowledge of MS SQL.
• Knowledge of BI reporting, data analysis and data visualisation techniques.
• Excellent problem-solving, troubleshooting and analytical skills.
• Strong interpersonal skills and ability to collaborate effectively across teams.
• Strong attention to detail and ability to prioritise tasks in a fast-paced environment.

APPLICATIONS

Interested applicants should send their application and CV (with three contactable references), clearly referencing the job title in the subject line, accompanied by certified academic qualifications to:

📧 recruitment@idce.co.sz

📅 Closing Date: 31 August 2026

Only shortlisted candidates will be contacted.

🌐 www.idce.co.sz
📞 +268 7622 9989

Tagged as: computer science