IT TECHNICIAN

Organisation: Giant Clothing
Position: IT Technician
Department: Information Technology
Site: Main Factory
Date Published: 11 November 2026
Employment Type: Not specified
Application Deadline: 18 November 2026

1. Purpose of the Position

The IT Technician is responsible for providing technical IT support across the business, ensuring effective operation, maintenance, and continuous improvement of computer hardware, software, networks, servers, and business systems.

The role serves as the first point of contact for IT-related issues and is responsible for ensuring maximum system uptime to support business and production operations.

Reporting to the IT Manager, the successful candidate will be responsible for:

2. Key Responsibilities

• Perform scheduled maintenance on computer systems, printers, servers, and related IT infrastructure.

• Ensure all servers and business-critical systems are functioning optimally and updated regularly.

• Provide first-line technical support to users on hardware, software, and network-related issues.

• Install, configure, and maintain computer hardware, software, and peripherals.

• Coordinate with external service providers and support teams to resolve technical issues.

• Maintain and support business systems including SYSPRO, Uniclox, Fast React, Translation, LabourPro and related applications.

• Ensure the effective operation of clocking systems, telecommunication devices, and the company PA system.

• Manage company data backups and ensure the security and integrity of information systems.

• Maintain Active Directory and user access controls.

• Monitor and maintain wired and wireless network infrastructure.

• Diagnose and resolve hardware, software, internet, and network connectivity issues.

• Support implementation of new IT projects and technologies.

• Maintain accurate IT records, reports, and standard operating procedures.

• Ensure compliance with company IT policies, ISO requirements, internal controls, and audit standards.

• Prepare periodic IT reports as required by management.

3. Minimum Requirements

Qualifications

– Degree in Information Technology.

Experience

• Minimum of 2 years’ experience as an IT Technician or similar role.

• Experience supporting computer networks, hardware, software, and business systems.

• Experience with Microsoft Office applications, database systems, and report generation.

• Experience in a manufacturing environment will be an added advantage.

Skills, Knowledge and Attributes

• Strong technical troubleshooting and problem-solving skills.

• Good understanding of computer systems, networks, internet technologies, and data security principles.

• Working knowledge of server administration and system backups.

• Good communication and customer service skills.

• Ability to prioritize tasks and work under pressure.

• Excellent organizational and time-management skills.

• Ability to work effectively with employees at all levels of the organization.

• Innovative, ethical, detail-oriented, and proactive.

• Strong commitment to teamwork and continuous improvement.

• Willingness to work additional hours when operational requirements demand.

4. How to Apply

Interested candidates should submit the following:

• Application letter.

• Curriculum Vitae (CV).

• Certified copies of qualifications.

Applications should be addressed to the Human Resources Manager and emailed to:

Email: recruitment@sz.gfox.co.za

Closing Date: 18 November 2026.

Only shortlisted candidates will be contacted.

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