MANAGER – DIGITAL PLATFORM ENGINEERING & CONNECTIVITY, MANAGER – FINTECH PRODUCTS AND SERVICES

1. MANAGER – DIGITAL PLATFORM ENGINEERING & CONNECTIVITY

MTN Eswatini · Ezulwini, Hhohho Region · On-site

Job Overview

• Job Title: Manager – Digital Platform Engineering & Connectivity

• Job Identification: 7830

• Job Category: MTN Level 3

• Employment Type: Full-time

• Location: MTN Eswatini, Ezulwini

• Posting Date: 9 October 2026

• Application Deadline: 17 October 2026, 02:00 AM

• Minimum Qualification: Bachelor’s Degree

Job Description

The Digital Platform Engineering Manager leads the design, development and delivery of secure, reliable digital solutions and automation engineering for MTN Eswatini.

The role manages frontend, backend and full-stack engineering capabilities, together with security and infrastructure resources, to deliver customer-facing and enterprise platforms, APIs, integrations and automated solutions.

The incumbent owns engineering delivery planning, quality, automation and operational readiness, and manages the delivery partner that augments IST resource capacity. Working with business stakeholders, architects and IST teams, the Manager aligns internal and partner resources to approved priorities, leads iterative Agile delivery from backlog refinement through release and feedback, governs automation from requirements through deployment and support, strengthens in-house capability and ensures accountable end-to-end delivery.

Key Responsibilities

1. Digital Product Engineering and Delivery

• Lead the iterative design, development, testing and delivery of digital products, applications, APIs and integrations, enabling frequent review of working solutions against business needs.

• Work with product owners and business stakeholders to refine approved requirements into a prioritised delivery backlog, clear acceptance criteria, estimates and manageable increments aligned to available capacity.

• Direct frontend, backend and full-stack development across approved technologies and architecture standards.

• Coordinate security and infrastructure resources to embed secure design, deployment readiness and platform resilience.

• Oversee integration with CRM, billing, charging, Mobile Money and other relevant enterprise and telecom systems.

2. Automation Engineering

• Work with business and IST stakeholders to identify, assess and prioritise workflow and system-integration automation opportunities.

• Define expected benefits, controls and support requirements in line with approved architecture.

• Manage the design, development, testing and support of approved automation solutions, including workflow orchestration and reusable integrations.

• Ensure appropriate security, exception handling, monitoring and documentation.

3. APIs, Microservices and Integrations

• Manage the development and ongoing support of RESTful APIs, microservices and middleware integrations.

• Ensure delivery quality and adherence to approved architecture standards.

4. Delivery Partner Management

• Manage the IST delivery partner by defining assignment scopes, onboarding resources and aligning capacity to the prioritised backlog, approved demand and budgets.

• Review partner deliverables, utilisation, iteration commitments, risks and quality.

• Address impediments, escalate gaps and ensure corrective action.

5. Engineering Standards and Quality Assurance

• Establish engineering standards, code reviews, automated test coverage, CI/CD pipeline controls, agreed definitions of done and technical documentation.

• Oversee automation of build, testing, deployment and operational monitoring processes.

• Ensure changes are controlled, observable and maintainable to improve delivery efficiency, consistency and platform reliability.

6. Release and Operational Readiness

• Coordinate incremental releases, acceptance against agreed criteria, production handover, incident remediation and continuous improvement with operations teams.

• Oversee Agile delivery using appropriate Scrum or Kanban practices, including planning, daily coordination, backlog refinement, reviews and retrospectives.

• Track progress, dependencies, defects and platform health, using feedback to improve delivery.

• Ensure architecture, security, privacy, governance and audit requirements are met and knowledge is transferred to IST.

• Oversee application health monitoring and direct proactive improvements to platform performance and reliability.

• Ensure software development activities meet audit, governance and compliance requirements.

Innovation

• Champion secure engineering, DevSecOps and automated quality practices that support frequent, reliable delivery of working solutions.

• Promote reusable APIs, shared services and consistent integration patterns.

• Champion reusable, secure automation that reduces manual effort and improves delivery, integration and operations, with benefits reviewed against approved priorities.

• Prioritise modernisation of legacy digital applications and integrations.

• Improve digital customer journeys through evidence-led solution design, stakeholder reviews and iterative feedback.

• Advance resilient cloud and platform engineering where approved.

• Evaluate emerging technologies against business value, risk and architecture standards.

Qualifications and Experience

Education

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology or a related field.

• Relevant certifications in engineering leadership, cloud, security, DevOps, automation engineering or project delivery are advantageous.

Experience

• Minimum 3 years’ experience in software development and systems integration.

• Experience leading software engineering or digital platform delivery teams; management experience is required.

• Experience delivering enterprise applications, APIs and integrated digital solutions.

• Experience in telecommunications, Fintech, financial services or comparable enterprise environments.

• Experience managing external delivery partners, resource augmentation and supplier deliverables.

• Demonstrable experience leading cross-functional software delivery using Agile methods, including Scrum or Kanban, backlog refinement, iterative planning, reviews, retrospectives and stakeholder feedback.

• Experience with production support, secure development and oversight of workflow or integration automation, testing, controls and operational handover.

How to Apply

Apply through the official MTN careers portal.

View MTN Careers and Apply

 

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2. MANAGER – FINTECH PRODUCTS AND SERVICES

MTN Eswatini · FinTech Operations · Ezulwini, Hhohho Region · On-site

Job Overview

• Job Title: Manager – FinTech Products and Services

• Job Identification: 7831

• Job Category: MTN Level 3

• Employment Type: Full-time

• Location: MTN Eswatini, Ezulwini

• Posting Date: 9 October 2026

• Application Deadline: 17 October 2026, 02:00 AM

Job Description

The Manager: Products & Services is responsible for developing, driving and executing the MTN Fintech Eswatini Products & Services Strategy.

The role provides end-to-end ownership of the Fintech product and services portfolio, from market insight, ideation and business case development through design, approval, launch, commercialisation, optimisation and retirement.

The incumbent drives sustainable revenue growth, customer adoption, profitability, market leadership and financial inclusion across Mobile Money, payments, merchant solutions, remittances, collections and disbursements, savings, credit, virtual cards and emerging digital financial services.

The role identifies market opportunities, develops customer-centric value propositions, manages the innovation pipeline, leads product performance and establishes strategic partnerships across the Fintech ecosystem. It ensures that products meet customer, commercial, operational, technology, risk, compliance and regulatory requirements.

The Manager: Products & Services reports to the Head: Fintech Channel & Commercial and leads the Products & Services team. The role maintains liaison with MTN Group Fintech, internal functional teams, regulators, financial institutions, government, merchants, enterprises, NGOs, technology partners and other ecosystem stakeholders, as required.

Key Responsibilities

1. Product Strategy and Portfolio Management

• Develop and execute the MTN Fintech Services Products & Services Strategy, aligned with the overall business strategy and MTN Group Fintech direction.

• Define, maintain and govern the product portfolio roadmap and prioritise initiatives based on strategic fit, customer value, commercial potential, risk and delivery capacity.

• Conduct market intelligence, customer research and competitor analysis to identify market gaps, emerging trends and new revenue opportunities.

• Monitor portfolio performance and recommend investment, optimisation, repositioning or retirement decisions.

• Prepare product portfolio performance reports and strategic recommendations for leadership and governance forums.

2. Product Innovation, Development and Lifecycle Management

• Lead product ideation, design, development, testing, launch, optimisation and retirement across the full product lifecycle.

• Develop Product Concept Documents, Business Requirements Documents, business cases, financial models and implementation plans for new products and enhancements.

• Maintain a prioritised innovation pipeline and sponsor pilots, proofs of concept and controlled market trials.

• Coordinate cross-functional delivery across Technology, Operations, Customer Experience, Finance, Risk, Compliance, Legal, Marketing and Channel teams.

• Ensure thorough User Acceptance Testing, operational readiness, customer support readiness and post-implementation reviews before and after launch.

• Drive continuous product enhancements informed by customer feedback, service performance, transaction behaviour and market developments.

3. Commercialisation, Revenue Growth and Performance

• Develop and execute product commercialisation, go-to-market, pricing and value proposition strategies.

• Drive product revenue, transaction value, transaction volume, active customer growth, utilisation and profitability.

• Lead product-specific acquisition, activation, engagement, retention and usage initiatives in collaboration with Channel, Marketing and Customer Value Management teams.

• Monitor actual product performance against business cases, budgets and agreed KPIs, and implement corrective action where required.

• Identify and implement opportunities to improve unit economics, customer value and portfolio contribution to EBITDA.

4. Ecosystem and Strategic Partnership Development

• Identify, evaluate and develop strategic partnerships with banks, fintechs, merchants, aggregators, government, enterprises, NGOs and technology providers.

• Lead product-related commercial assessments, partner negotiations, solution design and business case development.

• Drive merchant, enterprise and government integrations that expand product reach and increase ecosystem transactions.

• Monitor partner delivery and commercial performance against contractual obligations and agreed service levels.

5. Customer Experience, Insights and Value Management

• Ensure customer needs are embedded in product design, customer journeys, propositions and service improvements.

• Analyse product usage, customer behaviour, transaction trends, complaints and customer feedback to identify growth and experience opportunities.

• Develop customer segmentation and product adoption insights to support targeted lifecycle, retention and usage interventions.

• Partner with Customer Experience and Operations teams to improve product accessibility, usability, service reliability and customer satisfaction.

6. Product Governance, Risk and Compliance

• Ensure all products comply with applicable legal, regulatory, AML/CFT/CPF, consumer protection, data privacy, information security and operational risk requirements.

• Coordinate product risk assessments and obtain the required governance and regulatory approvals before launch.

• Maintain complete and current product documentation, controls, operating procedures and approval records.

• Manage product-related audit and compliance findings, remediation actions and post-launch risks to closure.

• Ensure transparent product terms, pricing, customer communication and fair customer outcomes.

7. People and Stakeholder Leadership

• Lead, coach and develop the Products & Services team, setting clear objectives and creating a high-performance and accountable culture.

• Build effective working relationships across MTN Fintech Eswatini, MTN Group Fintech and relevant OpCo functions.

• Represent Products & Services in leadership, project, governance and partner forums.

• Provide timely, data-driven product updates, strategic recommendations and decision papers to management.

Qualifications and Experience

Education

• Bachelor’s degree in Business Management, Commerce, Marketing, Finance, Economics, Information Systems, Engineering, Computer Science or a related field.

• A postgraduate qualification in Business Administration, Strategy, Finance, Innovation, Fintech, Marketing or Digital Transformation is an advantage.

Experience

• Minimum 7 years’ relevant experience in Product Management, Fintech, Digital Financial Services, Payments, Banking, Telecommunications or Financial Services.

• Minimum 3 years’ experience in a managerial or people leadership role.

• Proven experience in product strategy, product lifecycle management, business case development and commercialisation.

• Demonstrated success in driving revenue growth, customer adoption, product performance and portfolio optimisation.

• Experience in strategic partnership development and cross-functional programme delivery.

• Experience working in a regulated financial services environment and within a global or multinational enterprise is preferred.

How to Apply

Apply through the official MTN careers portal.

View MTN Careers and Apply