MARKETING & IT SUPPORT OFFICER

ASIHLUMISANE BURIAL & RISK COVER ASSOCIATION

A licensed micro-insurer regulated by the Financial Services Regulatory Authority (FSRA)

MARKETING & IT SUPPORT OFFICER

Based in Eswatini | Contract

ABRCA is a licensed micro-insurer providing funeral, burial, and credit life cover to its members. We are seeking a capable and self-driven individual to fill the dual-function role of Marketing & IT Support Officer, reporting to the Principal Officer.

The successful candidate will be responsible for maintaining the reliability and security of ABRCA’s information technology environment and business systems, while also driving the marketing, brand, and member engagement activities that promote our products and educate our members.

KEY RESPONSIBILITIES

Information Technology

• • Manage and maintain IT infrastructure, networks, workstations, and business systems.
  • Administer core insurance administration systems and support the accuracy of member, policy, and premium data.
  • Maintain cybersecurity controls, data backups, and the confidentiality of policyholder information.
  • Provide first-line technical support to staff and manage IT vendors, assets, and licensing.

Marketing & Communications

• • Develop and implement marketing campaigns to promote ABRCA’s micro-insurance products.
  • Manage social media platforms, website content, and online campaigns.
  • Design promotional and educational material — brochures, pamphlets, newsletters, and digital adverts.
  • Plan and deliver community outreach programmes and member education workshops.
  • Conduct market research and manage member feedback to inform product and service improvement.

MINIMUM REQUIREMENTS

• • Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
  • At least 2–3 years’ experience in IT support, systems, or network administration.
  • Demonstrable practical experience in marketing, communications, or promotional material design, supported by a portfolio of work.
  • Proficiency with design tools such as Canva, and competence in managing social media and website content.
  • Confident presentation skills, with the ability to explain products in plain language to members; fluency in siSwati and English.

A qualification in Marketing or Communications, sector experience in insurance or financial services, and a valid driver’s licence will be an added advantage.