Company: First National Bank (FNB)
Location: The Offices Complex, Corner MR103 Road & Swaki Street, Ezulwini, H103
Job Type: Full Time
Job Reference: R52712
Closing Date: 26 August 2026
JOB PURPOSE
To manage and grow a portfolio of client relationships within the Banking Sub-Segment by proactively identifying opportunities, acquiring new business and delivering tailored financial solutions from a range of standard and customised offerings. The role focuses on delivering value to clients while driving revenue growth and supporting client retention.
KEY RESPONSIBILITIES
- Manage and grow a portfolio of clients through proactive relationship management and strategic engagement.
- Conduct regular client reviews to understand changing financial needs and provide appropriate solutions.
- Drive cross-selling and upselling of banking products and services.
- Develop and execute a sales portfolio growth strategy aligned with business objectives.
- Deliver exceptional customer service through innovative and appropriate financial solutions.
- Identify customer needs and provide customised financial offerings while promoting digital adoption.
- Build and maintain strong business and social networks to generate revenue opportunities.
- Organise networking sessions, seminars and client engagement activities.
- Collaborate with internal stakeholders to ensure seamless service delivery and client satisfaction.
- Monitor client satisfaction and resolve queries and complaints promptly.
- Ensure compliance with regulatory requirements and internal governance standards.
- Maintain accurate client records and ensure timely reporting and documentation.
- Contribute to profitability through revenue generation, cost control and efficient resource utilisation.
- Drive performance targets and take accountability for achieving sales and service objectives.
COMPETENCIES
- Relationship Management
- Business Development
- Financial Analysis
- Product Knowledge
- Customer Service Excellence
- Risk & Compliance Management
- Client Focus
- Communication & Influencing
- Networking & Relationship Building
- Results Orientation
- Commercial Acumen
- Problem Solving & Decision Making
- Planning & Organising
- Resilience & Adaptability
- Collaboration
QUALIFICATIONS & EXPERIENCE
- Bachelor’s Degree in Banking, Finance, Business Administration, Economics, Commerce, Marketing or a related field.
- Postgraduate qualification in Business Management, Finance, Banking or a related discipline is an added advantage.
- 5+ years’ experience in Relationship Management, Business Banking, Commercial Banking, Sales or a related financial services environment.
- Demonstrated experience managing client portfolios and achieving sales and revenue targets.
- Experience managing SME, Commercial or Corporate client portfolios.
- Exposure to credit assessment, lending solutions and cash management products.
- Proven track record of revenue growth, portfolio expansion and client retention.
IMPORTANT INFORMATION
All appointments will be made in line with FirstRand Group’s Employment Equity Plan.
The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless disclosure is required by law.
Closing Date: 26 August 2026
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