SPECIALIST – PRODUCTS AND SYSTEMS UAT.FINTECH OPERATIONS

Company: MTN Eswatini
Location: Ezulwini, Hhohho Region, Eswatini (On-site)

Job Description

Core Purpose of the Job

The core purpose of the Specialist Products & Systems role is to translate business ideas, requirements, and operational problems into practical technical solutions that can be designed, developed, tested, deployed, and supported within the MTN Fintech Services environment.

The role is responsible for supporting the technical design and delivery of fintech products, platforms, integrations, and system enhancements requested by internal stakeholders, business units, product teams, and external partners.

The role also serves as a bridge between business, product owners, technology teams, vendors, support teams, and operational users to ensure that delivered solutions are fit for purpose, aligned to IT governance requirements, and capable of delivering measurable business and customer value.

Key Responsibilities

The Specialist Products & Systems will support the end-to-end delivery of products and system enhancements from ideation through design, testing, implementation, and post-deployment support.

Responsibilities Include:

• Perform business analysis on IT product development projects in line with approved business methodology, IT governance standards, and business architecture guidelines.
• Facilitate Joint Application Design (JAD) sessions to clarify requirements, define business rules, validate assumptions, and agree on solution expectations.
• Review submitted business requirements and assist stakeholders in refining requirements into clear, structured, and actionable user requirement specifications.
• Review requirements, determine project objectives, identify dependencies, risks, constraints, and issues, and update the User Requirements Specification where required.
• Analyze current business processes and recommend improved future-state processes to support efficient delivery and operations.
• Define and document business rules, process flows, functional requirements, non-functional requirements, and acceptance criteria.
• Participate in technical solution design discussions to ensure that business requirements are correctly translated into system functionality.
• Support the development of functional designs, solution design documents, integration specifications, process maps, and system interaction models.
• Define and construct context diagrams, high-level process flows, and system interaction diagrams forming part of the basis for process mapping and solution design.
• Assist in documenting integration requirements between MTN Fintech systems, partner systems, internal MTN platforms, and third-party service providers.
• Review proposed technical designs to ensure they address business requirements, operational support needs, security considerations, customer experience, and compliance obligations.
• Ensure that delivered solutions align with enterprise architecture principles, IT governance policies, security standards, and operational support requirements.
• Support the development of requirements traceability matrices to ensure all requirements are covered during testing.
• Ensure that defects, test findings, and risks are properly logged, tracked, escalated, and resolved before production deployment.
• Assist in drafting, reviewing, and updating policies, processes, procedures, user guides, support documents, and operational manuals.

Qualifications

Education

• Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, Business Information Systems, Software Engineering, or a related field.
• Certification in Business Analysis, Agile, Scrum, ITIL, Product Management, Project Management, or Enterprise Architecture will be an added advantage.

Experience

• 2 to 4 years’ experience in business analysis, IT service delivery, product delivery, systems analysis, technical support, software delivery, or technology project coordination.
• Experience in Fintech, banking, or Mobile Money is preferred.
• Experience in software development will be an added advantage.

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